It will depend on the extent of work required on your scooter. We will strive to get it back to you as early as possible.

Yes, your Ola scooter will be washed at our workshop after servicing.

Once our Service Champion reaches your location, you will need to provide your scooter’s passcode to enable access. We recommend changing the passcode before sharing it with our Service Champion. The Service Champion will also guide you on the handover.

You will have to transport the scooter to the nearest serviceable pincode. Neverthless, we are expanding our network and hope to be present all over the country.

You will need to follow these steps:
1) For any issues related to your Ola scooter, call the toll-free number from the profile section of the Ola Electric app and explain your problem.
2) Our support executive will help identify the issue with your scooter.
3) Depending on the severity of the issue, our executive will help with the following:
a) Troubleshooting: The executive will help you troubleshoot minor issues on the call.
b) Minor repairs: A service technician will visit you and carry out the repairs.
c) Major repairs: We will pick up your scooter and get it repaired at our workshop and return it to you ASAP.
4) For any issues that were not covered under warranty, you will be requested to pay at the end of the service.
All payments will need to be made online and you will not need to pay in cash or visit the workshop to make the payment.

We believe in tech-enabled preventive maintenance, so there is no scheduled maintenance for your scooter. We will inform you if your scooter needs servicing or any intervention our end.

We service Ola scooters at every location we deliver to.

Yes, Ola Roadside Assistance is on call 24×7, for all 365 days (366 in a leap year), pan India.

The service is activated immediately after the case is registered with us. Our executives will get in touch with you to know your exact location and share an ETA depending on your location and prevailing traffic conditions.

In the unfortunate event of a breakdown or an accident, please use the ‘Call Vehicle Support’ option in the profile section of your Ola Electric app to reach our support.

No. It has to be purchased separately as an insurance add-on from Ola when purchasing the scooter. It is valid for one year from the date of purchase of the policy. You can avail our Roadside Assistance service on a pay-per-use basis even without the insurance add-on. The amount to be paid will be shared before the service.

Pick-up from the location of the breakdown and drop to the nearest Ola workshop will be provided as part of our Roadside Assistance.

Yes, you will need to be present.

Yes, you can schedule a service request at your office.

The service invoice will be sent to your verified email ID.

No resources will be required from your end for a home service.

Yes, you can reach our customer support on 080-68964071. You can also write to us at support@olaelectric.com and we will strive to resolve your issue at the earliest.

Yes, prior booking is very important. It will help us reserve our resources specially for your scooter.

Yes, we do.

After you request a service, we will provide an expense estimate, including labour and spare part costs. In case additional costs are involved, you will be notified and we will begin work only after your approval.

You will be notified about the charges before commencement of service.

There are no charges for repairs covered under the warranty.
Chargers for repairs not covered under the warranty will depend on the job. You will be informed of the estimated cost of repairs before commencement of work.