You can track your charging status on the scooter’s dash and the Ola Electric app.
Please click on ‘Call Vehicle Support’ in the profile section of your Ola Electric app and explain the issue to our customer care executive.
The Ola scooter can perform the authentication even when the battery is fully discharged. All you need to do is plug in the charger to your scooter. You may have to wait for a few minutes before the scooter is functional again.
Ola’s Hypercharger and Home Chargers come with an IP rating of IP55 and IP67 respectively. Come rain or snow, you can charge your scooter. However, as a precautionary measure, we recommend not to start or stop charging while it is still raining.
Please click on ‘Call Vehicle Support’ in the profile section of your Ola Electric app and explain the issue to our customer care executive.
The Ola Home Charger automatically cuts power supply once the battery is fully charged. This ensures the battery isn’t affected even if you forget to unplug the charger.